The visit was superb, well-organized, and all the staff were kind, compassionate, and love their job. Dr. Wilson-Robles is very sweet, terrific bedside manner, and a brilliant doctor. We had good come from our visit. She makes the family feel good; she is so professional, very forthright, and truly knows her job. A thousand hugs would not be enough to thank her the wonderful care she gave us. My dog means the world to me, she fully understood that and did the best for me. I am so grateful for her expertise.
Dr. Tidd and the medical technicians were great. Treated Elmo (canine) with compassion and address all of our questions prior to first chemotherapy (DOX) treatment. The following day Dr. Tidd emailed to check on Elmo's condition and addressed our questions and concerns. Thanks for great treatments for our pet.
My first and only encounter with Dr. Rusk was when he called after he looked over my dog's medical records. This in itself was a kind gesture. Though he had to deliver the painful news of my dog's aggressive cancer and his limited days, he did so compassionately and in the manner I needed to hear. This allowed me to spend each precious last day by his side. I can only imagine the comfort to those who are going through seeing their pet's cancer. Having to deliver news no one wants to hear, I can only imagine, takes a toll and would harden a person as they protect themselves. I didn't find that at all with Dr. Rusk, only a person that cared.
Michelle did everything possible to have Dr. Rusk call me. When Ohanzee's Dermatology vet learned he had the masses, they called to inquire about a visit. However, Michelle got on it right away, calling his regular vet immediately to get his records, and had Dr. Rusk call me the next afternoon. In addition, to her fast response, she was compassionate. Her reassurance was such that I knew I was in the right hands.
My experience was top-notch! Dr. Tidd and Seth were very patient, very kind and very compassionate toward me and Rex. Things that I wouldn’t know as well as letting me know what to expect were all explained in great detail. I felt heard and felt like I had a team working to make Rex better. Thank you so much!
Seth was awesome sauce!!!!!!! He was friendly, he looked me in my eyes which shows sincerity, he was very professional and his gentleness was very comforting going through this process. Dr. Tidd, although she probably has seen cancer a lot in dogs, didn’t make me feel like this was just another case for her. She DID make me feel the empathy she has for our situation and she made me feel like she is invested in Rex treatment. ❤️
This has been a stressful time for us and everyone in this office has been fabulous and made this experience much better. They are warm, welcoming, and compassionate! The entire office has been fabulous but Angela has been very compassionate and willing to help with Finley.
I honestly can't think of a thing you could have done better. I'm very impressed with the entire practice. From the moment we walked in, it was smooth sailing! Both myself and Khylo were greeted by name and escorted to a very comfortable and bright room. Everyone we encountered from Reception to Doctor were fantastic! I was very appreciative of Dr. Waite having completely reviewed Khylo's medical records before our arrival. Plus she had already done research for optional treatments and discussed a recently published case study for surgical intervention with Dr. Gifford, a surgical specialist. It made everything so much easier to discuss and come up with a plan without significant delays.